PRIVACY POLICY

Welcome to Q5 Swag!
Your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with us online.

By using our website or purchasing from Q5 Swag, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect personal information that helps us process your orders, improve your experience, and keep you informed.

Information You Provide Directly

  • Personal Details: Name, email address, billing/shipping address, phone number.

  • Payment Information: Credit/debit card details or other payment method data (processed securely through trusted third-party payment gateways).

  • Account Information: Username, password, and preferences if you create an account with us.

  • Communications: Messages, feedback, or inquiries you send to our support team.

Information Collected Automatically

How We Use Your Information

Q5 Swag uses your information to:

  • Process and fulfill your orders.

  • Communicate order updates, confirmations, and shipping details.

  • Respond to your customer service requests.

  • Improve our website, products, and overall shopping experience.

  • Send promotional offers, newsletters, or updates (only if you’ve opted in).

  • Prevent fraud, unauthorized transactions, and protect the integrity of our website.

We will never sell, rent, or trade your personal information to third parties.

4. How We Protect Your Information

We use industry-standard encryption and security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

  • All payment transactions are processed through secure, PCI-compliant gateways

  • Personal data is transmitted over SSL (Secure Socket Layer) technology.

  • Access to sensitive data is restricted to authorized personnel only.

While we take every precaution to secure your data, no system is completely foolproof. By using our website, you acknowledge and accept this risk.

We share information only when necessary to operate our business and serve you better. This includes:

  • Service Providers: Trusted partners who assist with payment processing, order fulfillment, website hosting, or email communications.

  • Legal Requirements: If required by law, court order, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the business transition.

All partners and vendors are required to maintain strict confidentiality and data protection standards.

Email Communications & Marketing

If you subscribe to our newsletter or promotions, you may receive updates about new collections, discounts, and brand announcements.
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email or contacting us directly at q5bigsmoke@q5swag.com

We respect your inbox and will only send relevant, brand-related content.

Data Retention

We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes. Once data is no longer needed, it is securely deleted or anonymized.

Children’s Privacy

Q5 Swag does not knowingly collect personal information from anyone under the age of 13. If we learn that we have inadvertently collected such information, we will delete it promptly.

Updates to This Policy

Q5 Swag reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: q5bigsmoke@q5swag.com
🌐 Website:q5swag.com
📍 Location: Colorado, USA

Q5 Swag – Where Confidence Meets Culture.
Your privacy, your trust, your style — protected every step of the way.